Tag Archives for " phone support "

How to provide great phone support

At Rezitech, our phone support team spends a lot of time talking to customers on the phone. We take calls from users who need help with their PCs, networks, email, and technology.

Sometimes, I take a few minutes to listen to some of the calls we’ve taken to be sure we’re providing great customer service. I’ve developed a few thoughts on how to provide great phone support.

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